Friday, March 03, 2006

From Teacher, To Student. And Vice-Versa

Mood: Educating
Music: Do As Infinity - Enrai

"Those who can, do. Those who can't, teach."

I've heard this saying said so many times but never really got into trying to verify it's validity in real life until now. If I we're to rate the chance of this saying being a fact, I'd have to say that it is 50% right.

Last week, I accompanied my brother to the University of Sto. Tomas (UST) to request for his transcript of records. I was amazed at how fast they process clearances for documents such as that. In less than 20 minutes, my brother has already filed the request and will just claim his records after a week.

In the college I graduated from, the De La Salle-College of St. Benilde (DLS-CSB), the filing of request for such documents is such a tedious task that one would need to devote a whole day just to do it. Reason for this is that you'd have to be cleared first by each and every department in the College. You'd have to hunt down each and every department head, so that each of them could sign the more-than-ten blank spaces in the request form. Unlike in UST, wherein there are only two spaces to be signed by the accountant and the registrar, respectively.

I told him how surprised I was and he explained that UST follows principles of Total Quality Management (TQM) that help speed up their processing. It's also one of the subjects being emphasized in their Commerce courses.

"Wait, my school teaches TQM!", is the phrase that suddenly started screaming in my mind. Followed by a, "Why the hell can't they do TQM if they friggin' teach it?!"

It kind of made me wonder, really. DLS-CSB is a College that has a population of roughly 9,000 students. In comparison to UST's tens-of-thousands of students, DLS-CSB should be able to manage it's records more effectively and efficiently without going through too much red-tape. Unfortunately, that's not happening because whoever's in charge of designing the system for the College doesn't practice what it's teachers preach.

The system at UST cuts down unecessary red-tape by eliminating redundant procedures, such as a clearance form. In UST, one only has to get the clearance forms done once in his entire stay in the University; and that is when one's applying for graduation. That is when the student goes through the task of getting his clearance from every department in his college. After that, the only departments that the alumni have to be concerned about are the Registrar and Accounting. It does make sense. If a student was able to graduate, it simply means he/she is already cleared from everything and would only have to deal with the aforementioned departments for other concerns.

In DLS-CSB, however, a student must go through the clearance form thrice. One for the Letter of Intent to Graduate, one for the request of a Transcript of Records, and one for a request for a diploma. It is very redundant and very frustrating, especially if the one supposed to sign your records is away on break.

I'm not saying that UST is a much better school in general. The point here is about doing what you teach, or at least learning from what you teach. I'm just wondering why DLS-CSB can't apply the same principles, as well? Is DLS-CSB one of those who follow the saying mentioned above?

I would like to reach out to educators everywhere. Whenever we try to teach someone something, we should make sure that we don't just talk about it and actually do what we say. It is more inspiring for our students if they actually see that we ourselves do what we are trying to teach them to do. It enforces our expertise in the matter and makes them listen to what we have to say; sort of like a proof of infallibility. And in some cases, it makes them want to try and learn harder so that they could do better than us.

If you noticed, I used "we" instead of "you". It's because this lesson actually applies to all of us. I believe (and hypothesize) that we are all teachers in our own right. And if you learned anything from reading this, I guess I just proved my hypothesis.